A calm, structured space for families across North Tyneside and Newcastle to work through separation, child arrangements and financial decisions. Meraki Family Mediation provides family mediation, MIAM appointments, child arrangements mediation and financial mediation for clients in Wallsend, North Tyneside, Newcastle and online across the UK.
Enquire about £500 MOJ voucher towards the cost of mediation
07984 021887
Refund & Cancellation Policy
Last updated: 1st January 2026
At Meraki Family Mediation, I understand that plans can change. This policy explains how cancellations and refunds are handled for mediation bookings.
1. Cancellations by You
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More than 24 hours’ notice: If you cancel or reschedule more than 24 hours before your appointment, you will receive a full refund (or credit towards a future session, if you prefer).
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Less than 24 hours’ notice: Cancellations within 24 hours of your appointment may still be charged in full, as it is unlikely that the slot can be filled at short notice.
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Non-attendance: If you do not attend a booked session without notice, the session fee will be non-refundable.
2. Rescheduling
If you wish to move your booking to another date, please contact me as soon as possible. I will do my best to accommodate changes, subject to availability.
3. Cancellations by Meraki Family Mediation
In the rare event that I need to cancel or reschedule your appointment, you will be offered an alternative date or a full refund.
4. Refund Method
Refunds (where applicable) will be made using the same payment method you used to book, within 7–10 working days.
5. Exceptional Circumstances
I recognise that sometimes unexpected or sensitive circumstances arise (for example illness, emergency, or safeguarding issues). Please contact me if this applies — I will always consider compassionate solutions on a case-by-case basis.
6. Contact
For cancellations, reschedules, or refund enquiries, please contact us.