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Privacy Policy

Last updated: 1st September 2025

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At Meraki Family Mediation, I respect your privacy and am committed to protecting your personal information. This policy explains what information I collect, how it is used, and your rights under UK data protection law.

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1. Who I Am

Meraki Family Mediation provides family mediation services in the UK. I am the data controller of the personal information you provide.

 

2. Information I Collect

When you use my website, book a service, or get in touch, I may collect:

  • Your name, email address, phone number and contact details.

  • Information you share about your situation when making an enquiry or booking.

  • Payment details (processed securely by third-party providers).

  • Technical data such as IP address, browser type, and cookies (see section 7).

 

3. How I Use Your Information

I use your information to:

  • Respond to enquiries and manage bookings.

  • Deliver mediation services.

  • Send appointment confirmations, invoices, or important updates.

  • Comply with legal obligations.

  • Improve the website and services.

I will never sell or share your information for marketing purposes.

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4. Legal Basis for Processing

Under UK GDPR, I process your data on the following lawful bases:

  • Contract – to provide mediation services you have requested.

  • Legal obligation – to meet regulatory or court requirements.

  • Consent – where you have agreed to receive communication or where sensitive information is involved.

  • Legitimate interests – to run and improve the business.

 

5. Sharing Your Information

Your information is treated as confidential. It may be shared only with:

  • Professional advisers (e.g. accountants, legal advisers) where necessary.

  • Regulators, insurers, or safeguarding bodies if legally required.

  • Secure service providers (such as payment processors or IT systems).

 

6. Data Storage and Security

I take appropriate technical and organisational steps to protect your data. Personal information is stored securely and only kept for as long as necessary to provide services and meet legal requirements.

 

7. Cookies

This website may use cookies to improve your browsing experience. Cookies are small files placed on your device that help me understand website traffic and usage. You can control or disable cookies in your browser settings.

 

8. Your Rights

You have the right to:

  • Access the personal data I hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent where processing is based on consent.

  • Restrict or object to certain processing.

  • Complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your data is handled (www.ico.org.uk).

 

9. Contact

If you have any questions about this policy or wish to exercise your rights, please contact:

Meraki Family Mediation
Email: hello@merakifamilymediation.co.uk
Phone: 07984021887

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